Business Verticals

Manpower
Management

Overview

Manpower management, commonly known as human resource management (HRM) or workforce management, encompasses the strategic planning, acquisition, development, utilization, and retention of an organization's human resources (employees). This is done to efficiently and effectively achieve the organization's goals and objectives.

Smart Services boasts extensive experience in providing a wide spectrum of resources, spanning from highly skilled, skilled, semi-skilled, and unskilled personnel. Our services extend not only to the government sector but also to the private sector. Based on your specific needs, we offer comprehensive staffing solutions and integrated human resource service. Outsourcing services to external providers enables organizations to reduce costs and expand their service capabilities. Leveraging external resources allows organizations to deliver services to customers profitability while maintaining a sharper focus on their business.

Workforce Management

  • Workforce Planning and Forecasting

    This involves analysing the organization's present and future staffing requirements, estimating the number and types of employees needed to meet business objectives, and identifying gaps in skills and competencies.

  • Recruitment and Selection

    This entails attracting and hiring qualified candidates for vacant positions, conducting job interviews, assessments, and reference checks, with a commitment to ensuring diversity and inclusion in the hiring process.

  • Onboarding and Orientation

    Smart Services focuses on providing new employees with essential information, resources, and training to help them adapt to their roles within the organization. This includes explanations of policies, procedures, and expectations.

  • Training and Development

    We identify training needs and provide learning opportunities to enhance employee skills and competencies, fostering improved performance and career growth. Our commitment extends to offering continuous learning and professional development programs.

  • Performance Management

    We emphasize setting clear performance expectations and objectives, conducting regular performance reviews and evaluations, providing feedback, coaching, and recognition, as well as identifying areas for improvement and development.

Compliance Management

Compliance and Legal Responsibilities: This entails managing employee compensation, including salary, bonuses, and incentives; administering employee benefits like healthcare, retirement plans and leave policies; ensuring compliance with labour laws and regulations realted to compensation, employment standards, and industry norms. Accurate record-keeping and documentation related to employment are diligently maintained.

Health and Wellness Program

Fostering Employee Well-Being; Smart Services has taken a proactive step by implementing a health and wellness program to enhance the health and well-being of our workforce. This initiative includes health screenings, regular physical exams {annual or biennial} aimed at early detection of health issues, health risk assessments, immunizations, vaccinations, and health education. Our programs are thoughtfully designed to align with specific needs and preferences of our client's workforce. Regular evaluations of the program's effectiveness are conducted to ensure continued enhancement.